Shipping and Refund Policy

SHIPPING AND RETURN POLICY

Processing Details:

Order Processing Time: All orders are processed and shipped within 2-3 business days from the date of purchase. Please note that this processing time does not include weekends or holidays.

Additional Processing Time: During major sales events or holidays, we may experience higher order volumes. Therefore, we kindly ask for your understanding as this may result in additional processing time. Rest assured, we are committed to ensuring that your order is processed as swiftly as possible.

Shipping Details:

Shipping Methods: We offer various shipping options for your convenience. You can select your preferred shipping method during the checkout process.

Shipping Time: Once your order has been processed, please allow additional time for shipping. Shipping times may vary based on your location and the selected shipping method.

Order Changes:

We understand that sometimes circumstances may require changes to your order. However, please note that once an order has been placed, we are unable to make any changes to the items or shipping details.

Assistance with Changes: If you encounter any issues or need assistance with your order, please contact us promptly via email at support@jarinascents.com. We will do our best to accommodate your request and address any concerns.

 

EXCHANGES + RETURNS

If you’re not 100% satisfied with one of your Jarina Scents products, we would love to help make that right! Please contact our Customer Care team at support@jarinascents.com within 30 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request.

If you're experiencing an issue with a Jarina Scents product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.

NOTE: We are unable to cover any return shipping fees. Discontinued items, limited edition/vault release items, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.