Refunds and Returns Policy for www.jarinascents.com
Effective Date: February 16, 2025
Thank you for shopping with Jarina Scents. We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product, we’ve outlined our refund and return policy below to help you with the return process.
1. Returns and Refund Eligibility
You can return products purchased from jarinascents.com if you are not satisfied with them, subject to the following conditions:
- Timeframe: Returns must be initiated within 14 days from the date you receive your order.
- Condition: The product must be unused, unopened, and in its original condition and packaging. For hygiene and safety reasons, candles that have been opened or used cannot be returned unless defective.
- Defective Products: If your product is damaged or defective, you may return it for a full refund or replacement. Please notify us immediately upon receiving the damaged item.
2. Non-Returnable Products
The following items are non-returnable unless they are defective or damaged upon arrival:
- Used or opened candles
- Custom or personalized products
3. How to Initiate a Return
If you wish to return a product, follow these simple steps:
- Contact Us: Reach out to us via email at jarinascents8@gmail.com within 14 days of receiving your order. Please include the following details:
- Order number
- Product(s) you wish to return
- Reason for return
- Photos of any damaged or defective items (if applicable)
- Return Authorization: Once we receive your return request, we will send you instructions on how to return the product. We may request additional information or photos if the product is defective.
- Return Shipping: You are responsible for the return shipping costs, unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your return reaches us safely. We are not responsible for lost or damaged return shipments.
- Refund Process: Once we receive and inspect your returned product, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at checkout.
4. Fees and Costs
- Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or damaged.
- Restocking Fee: In some cases, we may charge a restocking fee of up to 15% for returns that are not due to defect or damage. This fee will be deducted from your refund.
5. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
6. Refunds
Refunds will be issued to the original payment method used during the purchase. Please note that depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.
- Partial Refunds: If the returned product is damaged or not in original condition, we may issue a partial refund based on the condition of the returned item.
- Defective or Damaged Products: If the product is defective or damaged, you are entitled to a full refund or a replacement product at no additional cost to you.
7. Contact Information for Customer Support
If you have any questions or need assistance with returns or refunds, please contact us at:
- Email: jarinascents8@gmail.com
- Business Name: Jarina Scents
- Address: 4730 University Way NE Ste-104 # 2102, Seattle, WA 98105, USA
8. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
This Return and Refund Policy is designed to ensure a smooth process for both you and Jarina Scents. We strive to provide quality products and a great customer experience. If you have any questions or concerns, don’t hesitate to reach out to us.